Frequently asked questions

How do I get 100% cashback on my first purchase?

Our new customers get 100% cash back in the form of store credits/points in their Shivramas account. Once the order has been placed, the points would be credited in your account within 24 hours. 

You can quickly redeem these earned points to get discount codes by opening the rewards program floating icon on the product pages.

Please visit our rewards page to learn more about our program. 

How long will the delivery take?

Please visit our shipping page to learn about delivery timeframes. 

Do you ship Internationally?

Yes, we ship our products all over the world. It means that you can order our products from anywhere. To check the shipping rates for different countries, please visit our shipping page.  

What is your return policy?

All our products are eligible for 60-days, no questions asked return policy. Free returns is available for all the products. For more details on how to return products, please visit this page

What is Quick refunds?

Quick refunds simply mean we process refunds faster than anyone in the market. Quick refunds are issued when you don't receive your product within the estimated delivery time frame. To know more, please visit this page.

What's your rewards program?

Please visit this page to learn more about our rewards program. 

Can I track my order?

Of course, you can. Please visit this page and enter the required information to track your parcel. 

Are your products safe?

Absolutely, We only source products that comply with international product quality and safety standards. All the necessary quality and safety certification links are given on all product pages. Please go through them if you have any doubts about our products. 

Can I use more than one discount code on one order?

You can only use one discount code at a time. It is due to a technical issue in our backend software. We sincerely apologize for this issue.

My discount code didn't work?

It may be due to following reasons-

1- the discount codes are case sensitive, so make sure to enter the code correctly.

2- you may not be eligible to use the discount code.

3- the discount code has expired

Can I change my order once it has been placed?

Yes, you can change your order. But make sure you make changes within 24 hours of placing the order. Because we start processing the orders after 24 hours and the processing starts, the order cannot be changed. 

Please send us a message about the changes in your order, either on the live chat or email([email protected]).

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing the order. After that, we won't be able to cancel your order. Please inform us about your cancellation on either live chat or email([email protected]).

What can I do if my order is going to the wrong address?

Please inform us immediately so we can make changes to your address. Send the accurate address on either live chat or email([email protected]).

What currency is used on your website?

All prices on our website are displayed in United States Dollar(USD).

Your bank will convert the total amount charged on your statement to your local currency. This is the reason your confirmation email amount may differ to the amount on your bank statement. 

I have a discount code, where do I enter it?

Discount codes are entered on the checkout page.